| · IP Access
– Easy access from any internet connection. No dial-up connection
required.
· IP-based and dial-up alarm monitoring.
communications with your operations center and dial-up acess and
reporting (PSTN).
· Secure in-band access and communications
· Secure dial-up access to all managed elements
· Secure socketed vTunnels providing secure
access and communication between SAM and the ENS. Protects the
PBX from the rest of the network and forbids PBX maintenance from
acccessing the network.
· Faster response – Alarms are reported
immediately. No delay in notification from dial-up or call center
involvement.
· Monitoring of legacy PBX systems and IP Systems
via multiple serial ports and IP connections
· ENS reports issues to any NMS
· Flexible configurations (modems, NIC,
sensors, memory, serial ports)
· Environmental monitoring - with integrated
temperature sensor
· On-site fault correction automation
- through industry leading scripting engine
· RAID automated storage backup - DVD
backups and streaming to a central database
· On-line access to customer information
– Provides on-line access to customer specific information
like alarm details, address, site specifics, etc. Reduces the
need to carry around customer information in paper form.
· One click console access
– Provides instant access to the console of the managed
device from the SAM interface.
· Provides contact manager - to detect
power output of PBX
· Flat fee licensing – One price
for SAM with no additional charges every time you add a new monitoring
customer.
· Easy to manage ENS devices – All software included
for easily configuring the ENS devices is included. Web interface
is easy to learn and use.
· Software Included –
All software required for easy secure access to the BPX system
prompt for remotely configuring, diagnosing and managing systems
is included.
· Centralized Access – Sentinel
Alarm Manager (SAM) provides a centralized point of access for
all managed PBXs and other devices from a single screen. Simultaneously
manage and access hundreds or thousands of devices all from a
single, easy to use application.
· Multi-Device Access – In addition
to supporting PBXs, ENS units support all console devices including
PBXs, routers, switches, frame relays and application servers
such as UNIX and Linux to providing the ultimate in remote and
out-of-band access and management.
· Ultimate in Security – ENS units
provide an unsurpassed range of security and controlled access
options including SSH and SSL encryption, access control groups,
IP access limits, dial-back options and much more.
· WEB based Centralized Alarm Monitoring
– The web-based Sentinel Alarm Manager (SAM) software provides
centralized alarm monitoring and notification to make sure alarms
are identified, immediately captured and acted upon appropriately.
Complete access to SAM and any monitored device is provided from
any PC with Internet access.
· Current technology – The ENS uses
state of the art components to insure the best performance and
years of reliable service.
· Easy Network Integration
– The ENS devices automatically creates a secure communications
link back to SAM that eliminates the need to have the customers
network team involved to install the ENS device.
· Escalation Process – Complete
flexibility is provided in establishing automated escalation processes
used to alert your team to a customer’s problem. Define
where the notifications go, who gets them and when. You can easily
configure SAM to send pages, emails, text messages to a cell phone,
or even follow scripts; what ever you need to accomplish.
· Automated Problem Resolution –
The OutPost solution continuously monitors the console ports of
the managed equipment and searches for key words or phrases that
will initiate an automated response. Responses range from sending
an email or pager notification to taking a proactive response
to correcting the issue by rebooting the equipment or turning
the power off with an intelligent power strip. Our solutions give
the user the ability to define the actions required and solve
problems automatically before they become an issue.
· Continuous Validation of Connectivity
– The ENS solution insures that equipment is always available
for remote access both in and out-of-band or, if there is a problem,
proactive notification is delivered prior to your team finding
out there is problem while attempting to access a customer location
to solve a critical issue.
· Dial-up Back-up link – Dial-up
connectivity is provided to re-route alarm reporting around network
outages or when network access is not available to insure continuous
monitoring. Dial-up backup reroutes fault reporting around network
outages.
· Console Buffering and Audit Capture
- Significantly simplify trouble shooting activities and provide
complete access to all past console traffic by capturing and buffering
this information for future reference. A complete audit trail
is provided so activity and responsibility can be tracked after
the fact.
· Simultaneous Access - Access by multiple
simultaneous users facilitates collaboration between users. This
allows geographically dispersed staff to easily work with each
other to solve difficult problems faster.
· Dual Configuration Access – Complete
secure access for configuring the ENS unit is provided via a web
interface and command line access.
· Integrated Power Control – For
locations requiring remote power control, ENS has integrated intelligent
power strips to cycle power when necessary to deliver hard on/off
and re-boots.
· Reduce staffing requirements –
No call center is required to monitor the alarm monitoring application.
· More effective use of call center –
For clients that require a 24x7 manned call center, use SAM for
the initial electronic notifications and include a call center
as the last step in the escalation process.
· On-line Administrative Interface –
A complete full-featured administrative interface is provided
to configure and manage the alarm management application and server.
· Reduced Hardware costs – The cost
of an ENS device is less than other comparable Ip based alarm
devices.
· Reduced Software costs – The cost
of SAM is significantly less that other leading alarm monitoring
applications and delivers much more.
This rich feature set provides the needed tools
to maintain accurate and up to the minute visibility of your voice
and data network elements. Use these tools to correct faults,
automatically ensuring unprecedented levels of service while controlling
costs by making your staff more efficient.
Proative Remote Alarms Management
SAM combined with the ENS proven alarm detection
and reporting provides a totally integrated alarm management system.
Regardless of the type of device you wish to monitor - a PBX system
or IP telephony system or any network element, the ENS and SAM
provide the ideal solution.
SAM is a sophisticated alarms management tool.
It gives single-point visibility and control of all monitored
systems. Critical data displayed instantly on-screen identifies
trouble areas and faulty equipment. Problems can often be corrected
remotely, avoiding costly site visits. When on-site service is
required, technicians arrive with exactly the information they
need to take immediate corrective action. Response time and maintenance
costs are reduced.
In addition to the basic alarms module, optional
feature packages include alarm escalation, correlation, forwarding,
enhanced faxing, terminal emulation, hierarchy, generic data output
and Ad-hoc report generation. OutPost offers a full suite of services
for SAM, including installation, training, maintenance and leasing
options.
Optional Feature Packages
The basic SAM system has all the essential alarm
processing and reporting features needed for intelligent alarm
management. Optional feature packages let you expand those functions
to include:
· Alarm Forwarding - automatically
or manually forward any alarm to the proper personnel before a
crisis.
· Automatic Escalation - ensures no alarm
is missed.
· Alarm Correlation - provides technicians
critical information to identify the root cause of a large number
of alarm messages.
· Terminal Emulation - communicate with
a host device in its native language.
· Ad-hoc Reporter - create own custom
reports.
· Hierarchy - structure the customer-site-host
relationship in the SAM database to meet the unique reporting,
viewing, or to support organizational needs.
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