SAM PBX Alarm Monitoring Software

Troubleshooting

· Console Buffering and Audit Capture - Significantly simplify trouble shooting activities and provide complete access to all past console traffic by capturing and buffering this information for future reference. A complete audit trail is provided so activity and responsibility can be tracked after the fact.
· Simultaneous Access - Access by multiple simultaneous users facilitates collaboration between users. This allows geographically dispersed staff to easily work with each other to solve difficult problems faster.
· Configuration Access – Complete secure access for configuring the ENS unit is provided via a web interface and command line access.
· Integrated Power Control – For locations requiring remote power control, ENS has integrated intelligent power strips to cycle power when necessary to deliver hard on/off and re-boots.

Don't Stop at the PBX! Monitor, Manage and Control All Network Devices and More.

There is a lot of money in it, and you can do it with OutPost's ENS and IP Sentinel family of products.

SENTINEL ALARM MANAGER

SAM PBX Alarm Monitoring Software

SAM Features and Benefits

· Continued monitoring Monitor the PBX and any network device through the network and evening the vent of a network work failure with IP and redundant dial out capabilities
· Perpetual Access to your PBX or any network devices through the ENS unit even in the event of a network failure
· Secure Tunnel
· Capable of recognizing over 12,000 predetermined alarms
· Customizable alarm monitoring and response
· Multi-tier and automated escalation notifications and procedures
· Environmental monitoring, in addition to PBX and network device monitoring
· Secure Access – SSH, IP Packet Filtering, Central DB
· Simultaneous user access
· Authentication, RADIUS, Tunneling and more
· Fully integrated PBX console management, SNMP reporting, · KVM over IP and Power Management
· Alarm detection and reporting

What Does Outpost Sentinel Do?

OutPost Sentinel provides intelligent PBX and IT infrastructure management solutions that increase profits, reduce downtime, decrease costs and increase business productivity. Our industry leading alarm monitoring and console management technology delivers secure PBX and network monitoring, management and administration capabilities by combining comprehensive access and management software with a secure access path to deliver complete access to all PBX, network and IT infrastructure equipment. From any location, we deliver the same access an on-site visit would provide for trouble shooting, repairing, configuring, restoring or rebooting troubled systems.

We sell the software and hardware or the service providing secure access to your devices from anywhere!

Vtunnel - Plug it in and it works!

Vtunnel is a secure point-to-point VPN between the ENS and SAM. It provides secure access for customers that don't want you on their network!
It does not require any modifications to the firewall. Simply Open Port 5001, Start the ENS & it will get an IP address. Then the ENS contacts SAM in the NOC by establishing the secure tunnel. SAM and the ENS will communicate bi-directionally through the secure connection created by the tunnel. All communications between SAM and the ENS use the tunnel and all traffic is compressed and secured with 128-bit Blowfish encryption.

pbx alarm monitoring

Alarm Monitoring

· Centralized Alarm Monitoring – SAM software provides centralized alarm monitoring and notification to make sure alarms are identified, immediately captured and acted upon appropriately.
· Automated Problem Resolution - Continuously monitor the console ports of the managed equipment and search for key words or phrases that will initiate an automated response. Responses range from sending an email or pager notification to taking a proactive response to correcting the issue by rebooting the equipment or turning the power off with an intelligent power strip. Our solutions give the user the ability to define the actions required and solve problems automatically, before they become an issue.
· External alarms – Support for external environmental alarms such as temperature, smoke, humidity, etc. is provided.
· Continuous Validation of Connectivity – The ENS solution insures that equipment is always available for remote access both in and out-of-band or, if there is a problem, proactive notification is delivered prior to your team finding out there is problem while attempting to access a customer location to solve a critical issue.
· Dial-up back – Dial-up connectivity is provided to reroute alarm reporting around network outages to insure continuous monitoring.
· SNMP Support – Complete SNMP interface for reporting alarms to any network management system or reporting software.