HOW DOES IT WORK?

An ENS-8 at your customer site and a SAM box at your location or at OutPost Sentinel will monitor and manage all your systems. Eliminate the guesswork when troubleshooting and eliminate most onsite visit with secure remote access to your PBX unit and scanned, identified and stored alarm messages specifically identifying the location, the device and the specific issue.

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Scenario #1 – No Monitoring

Dealer does not provide monitoring – Dealer has customers with Nortel Meridians but does not currently offer any form of alarm monitoring. Interested in learning how to increase services and revenue. Smaller Dealers with 10-30 Meridians have not purchased IrisNgen because of high entry cost.

Options –Dealer can retain third party outsourcing of monitoring or purchase an alarm system like Teltronics or others.

Benefits SAM offers to dealer:
Immediate remote access via IP and dial-upAlarm notification and managementAdditional revenue streamLow cost of implementationEasy management and implementation

Potential Revenue – Most dealers bundle the cost of monitoring into a maintenance agreement, which ranges from $250 to over $1000 per month depending on size of system (# phones). Third party outsourcing available for $70-$100 per month. Markup on hardware can generate additional revenue for dealer if client purchases. Sometimes dealers purchase the alarm devices and sometimes the customer purchases.

Our Pitch – We deliver an easy and relatively inexpensive web based solution to get the dealer into the alarm monitoring business without the need for a call center.

Scenario #2 – Monitoring Outsourced

Dealer provides monitoring by 3rd party - This choice has many options and is provided by a number of companies including Critical Eye, Paragon, Network Monitoring Service, Wisconsin Wireless, Bellsouth etc. These services typically sell the device to the dealer or the customer and they provide monitoring services for a monthly service fee normally between $70 and $100 month. They deliver alarms in a variety of methods including email, page, fax and most of them use IrisNgen. IrisNgen is a client server application running on Windows servers and has no web access that I have found. A perceived advantage to some dealers is that these services have a 24x7 call center. Some 3rd party companies provide repair service as well as monitoring by having technicians on staff as the first line of support for correcting problems.

Options – Dealer can purchase the Teltronics system (or others) but they have not in many cases because of the staff needed to manage the system 24x7. I believe the limited automation and flexibility of IrisNgen directs many dealers to outsource.

Benefits SAM offers to dealer:
Immediate remote access via IP and dial-upImproved alarm notification and managementEasy management and implementation.

Potential Revenue – Most dealers bundle the cost of monitoring into a maintenance agreement which ranges from $250 to around $1000 per month. Third party outsourcing available for $70-$100 per month. Markup on hardware can generate additional revenue. Sometimes dealers purchase the alarm devices and sometimes the customer purchases.

Our Pitch – We allow the dealer to take control of their monitoring services using a superior web based alarm monitoring solution without the need for a call center.

Scenario #3 – SEB II installed base

Dealer currently uses IrisNgen –Since Teltronis plans to stop making the SEB II at the end of 2004, many dealers will be faced with replacing their installed base of SEB IIs with the SEBea. Since faced with a significant cost to upgrade their existing SEB II s, I think we may have an opening to approach the dealers with a competitive offer to replace the software and the SEB IIs with our system. I suspect the dealers with a large number of SEB IIs will just replace the SEB IIs slowly however I believe many of the smaller dealers will be receptive to a superior solution for the same price since many of them are not happy with IrisNgen anyway.

Options – Dealer can upgrade their existing sites with the SEBea from Teltronics or took a look at what else is out there. I don’t think many dealers with lots of SEB IIs will be happy with being forced to make a switch even thought they don’t have to do it immediately.

Benefits SAM offers to dealer:
Offer a superior solution at the same price as an upgrade to the new SEBea unitsImmediate remote access via IP and dial-upImproved alarm notification and management including a web interface to alarmsEasy management and implementationLess restrictive and proprietary than IrisNgen.

Potential Revenue – We are a less restrictive and lower cost long-term solution. Dealers can make some markup on upgrading to new hardware.

Our Pitch – We deliver a superior solution for the same as upgrading to the SEB ea.

Scenario #4 – Other in-house solution

Dealer currently uses alarm monitoring other than IrisNgen – There are a few other alarm monitoring solutions that occasionally surface but none of them have nearly the market share enjoyed by Teltronics. The ones most frequently mention are PbeXaminer, Omnitronix, ION and a few home grown systems. I do not believe many of these systems have an IP solution and I doubt they have the software we have. We have the opportunity to pitch them on upgrading to a superior IP based solution.

Options – Dealer can upgrade their existing sites by pitching a superior IP based solution that will allow the dealer to deliver better service.

Benefits SAM offers to dealer:
Offer a superior IP solutionImmediate remote access via IP and dial-upImproved alarm notification and management including a web interface to alarmsEasy management and implementation.

Potential Revenue – We are a less restrictive and lower cost long-term solution. Dealers can make some markup on upgrading to new hardware.

Our Pitch – We deliver a superior solution with more flexibility than their current system.